Refund & Cancellation
CANCELLATION POLICY
Your order can be canceled only before it is shipped. To cancel the order, please write to our customer service department at care@naturebasics.in.
In such cases, the order will be canceled and a refund will be processed within 7 business days after the cancellation request is confirmed.
Orders once shipped cannot be canceled.
RETURNS AND REFUND POLICY
The company does not accept returns or refunds on product purchases unless:
Returns are accepted only for products that are damaged or physically damaged during shipping, or if an incorrect product was shipped. An email with photos of the damaged/wrong product should be sent within the specified time for us to accept the request.
If you wish to return all or part of your order, you must notify us in writing at care@naturebasics, within 48 hours of products reaching you.
Returns will not be accepted if the product has been used and/or the seal on the product has been broken and/or the serial number has been tampered with. Upon receipt of the returned product, Naturebasics will inspect the product and acknowledge the claim.
Once the return is acknowledged as eligible, a refund or replacement product will be issued. If the product is not eligible for a return, it will be sent back to you by courier.
In the case of online payment, we will refund the original source (debit/credit card, bank, wallet, etc.) within 7 business days of receiving the request.
In the case of orders placed through COD, we will refund the amount to your bank account within 14 business days of requesting the refund.
INSURANCE
The company offers only transport insurance, which is valid only until the time of acceptance of delivery of the products.
SHIPPING AND DELIVERY (3-5 BUSINESS DAYS)
Naturebasics operates high-speed logistics to provide the smoothest service possible. Due to unforeseen circumstances, problems may arise that delay the shipping process. In such cases, our customer management team will contact you to update you on the status of your shipments and deliveries.
The Company offers free delivery/shipping for all products except in cases where shipping is to remote areas or not specified on the website.